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Group Claims
How to make a claim?
We at Generali Central recognise the difficulties that one faces due to an unfortunate incident in the family and understand the importance of an early claim settlement during these times. We are committed to support you in the settlement process in a simple and hassle-free manner.
Group Claims process
Group Claim Intimation
- Attach Death Certificate / Medical certificate of death issued by Hospital and bank account details
- Get in touch with
Email ID : Corporate.Claims @generalicentral.com
Group Claim Processing
- Our claim specialist will assess the claim.
- In case we require any further information we would call the claimant or intimate via SMS or letter.
Group Claim Decision
- On receipt of complete documents and verification findings (wherever applicable), we will make the final decision within 10 days and communicate the same to the claimant.
- To ensure speedy payout we transfer the claim proceeds through direct credit to the claimant's account.
Documents required for processing Group Claims
List of documents required for Death Claims
- Death Certificate
- Medical Cause of death certificate
- Original Policy Document
- Original Cancelled cheque with printed name on it / photocopy of pass book or bank statement along with coloured image of the same
- Life Assured’s photo ID and date of birth proof
- Nominee’s photo ID and date of birth proof
- Relationship proof of the nominee
- Nominee’s Pan card
- Claim Forms
Additional documents required in case of Death in hospital
- Indoor Case Papers
- Discharge / Death summary
Additional documents required in case of Accidental/Suicide/Murder cases
- Post Mortem Report
- Chemical Viscera Report
- First Information Report by Police
- Final Investigation Report by Police
- Panchnama
- Newspaper cutting (if any)
- Driving License
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Scan copies of all original document to be mailed to group claim email id Corporate.Claims@generalicentral.com and originals or photocopies duly attested by a Gazetted Officer/SEM / Magistrate or a person of local standing/ Sarpanch/ Talathi/ Tahsildar or Police Sub-Inspector or Branch Manager of our company.
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All medical reports, documents and certification shall be issued by the attending physician and who is qualified to provide such document/certification according to Indian Laws
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In addition to the above documents the Company reserves the rights to ask for more documents/information as may be required in consideration of the claim.
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Notification of claim, submission of claim forms and/or claim documents to the Company shall not be construed as an admission of liabilities of the Company. No agent is authorized to admit any liabilities on behalf of the Company, or to alter this list of documents or any claim requirements called for by the Company.
Claims Review Committee
It is our endeavour to settle all genuine claims well within the regulatory framework. In case the claimant is not satisfied with the decision of the Company, they may approach our Claims Review Committee.
Independent Claims Review Committee is headed by Retired Justice of Mumbai High Court and senior representatives of Generali Central Life Insurance Management team.
Reach Us
Get in touch
Email : Corporate.Claims@generalicentral.com
On receipt of the claim intimation, our officials will contact the claimant and facilitate the process of filling the claim form and also share information about all relevant documents required to be submitted for registering the claim.