Customer Service FAQs

• How can I reach customer support for quick assistance?

  We are here to help you connect with us through multiple channels. Chat with us on WhatsApp, call our toll-free number 1800 102 2355, or drop us an email at care@generalicentrallife.com. Reach out to us in any way that you prefer, and our team of experts will get back to you shortly!

• Where can I find my nearest Generali Central branch?

  Looking for a branch near you? Use our Branch Locator to find the nearest Generali Central Life Insurance office in just a few clicks.

• How do I check my policy details or make premium payments?

  You can manage everything hassle-free through Generali Central Life Insurance Customer Portal or FG Life App. Access all your policy-related information in one place be it downloading your premium payment receipt, updating your contact information, or loan related information and much more. Log in to manage premium payments & monitor your life insurance policy on the go. If you face any difficulty, contact us anytime we are there for you.

• How do I track my claim status?

  You can log into the Generali Central Life Insurance Customer Portal to receive real-time updates on the claim process. If you need assistance or have any questions, feel free to get in touch with us, and we’ll be happy to help.

• How can I update PAN number?

   

  1. Click here to update your PAN number. OR
  2. Email your PAN copy from registered email id to care@generalicentrallife.com. OR
  3. Visit your nearest Generali Central Life Insurance branch along with copy of PAN. OR
  4. Call our toll free number 1800 102 2355 to update your PAN number
• Can I change the payment frequency?

  Yes. Most policy terms and conditions allow you to change the payment frequency. Simply download the Payment Frequency Change Form and submit at the nearest Generali Central branch.

  Please Note: Auto-pay mandate is compulsory for quarterly mode, for premium less than Rs. 2,500/- and for all monthly mode cases.

• How can I place a policy servicing request at the nearest Generali Central Life Insurance branch?

   

  1. You can place a request by visit nearest Generali Central Life Insurance branch with documents required. Track branch Click here
  2. Branch Office Executive will take the request and send to back office HO for processing
  3. System generated acknowledgment will be sent to you on receipt of request
  4. Specialised Back office executive will review your request and give decision
  5. We will communicate you with the final decision as per Servicing TAT

   

  List of acceptable KYC documents:

  • Proof of Identity

     

    1. Passport
    2. Driving License
    3. Voter’s Identity Card
    4. Aadhaar Card
    5. PAN Card
  • Proof of Address

     

    1. Passport
    2. Driving License
    3. Voter’s Identity Card
    4. Aadhaar Card
    5. Latest 3 month Bank Statements

   

  Documents required for different process:

  • Free look Cancellation:

     

    1. Duly filled and signed Free look Cancellation Form available at Generali Central Life Insurance branch
    2. Original policy bond
    3. KYC document
    4. Cancelled cheque with pre-printed name
    5. Servicing TAT is 7 days from receipt of request
  • Annuity:

     

    1. Duly filled and signed Certificate of Existence Form (Click here)
    2. KYC document
    3. Cancelled cheque with pre-printed name (to change existing bank details)
    4. Servicing TAT is 7 days from receipt of request
  • Change of Nominee:

     

    1. Duly filled and signed Nomination Form (Click here)
    2. KYC document
    3. Servicing TAT is 7 days from receipt of request
  • Change of Appointee:

     

    1. Duly filled and signed Nomination Form (Click here)
    2. KYC document
    3. Servicing TAT is 7 days from receipt of request
  • Change in Mode/Frequency:

     

    1. Duly filled and signed Common Alteration Form (Click here)
    2. KYC document
    3. Auto Pay Mandate (Click here) is mandatory for changing payment frequency to monthly mode along with 2 month premium
    4. Servicing TAT is 7 days from receipt of request
  • Change in Premium:

     

    1. Duly filled and signed Common Alteration Form (Click here)
    2. KYC document
    3. Servicing TAT is 7 days from receipt of request
  • Premium Redirection:

     

    1. Duly filled and signed Premium Redirection Form (Click here)
    2. KYC document
    3. Servicing TAT is 7 days from receipt of request
  • Change in Term:

     

    1. Duly filled and signed Common Alteration Form (Click here)
    2. KYC document
    3. Servicing TAT is 7 days from receipt of request
  • Addition/Deletion of Rider:

     

    1. Duly filled and signed Common Alteration Form (Click here)
    2. KYC document
    3. For Rider Addition: Good Health Declaration (Click here) is mandatory to provide
    4. Servicing TAT is 7 days from receipt of request
  • Change in Date of Birth:

     

    1. Duly filled and signed Common Alteration Form (Click here)
    2. Valid Age proof
    3. Servicing TAT is 7 days from receipt of request
  • Request for Loan on policy:

     

    1. Duly filled and signed Loan Application Form (Click here)
    2. Original Policy Bond
    3. Notice of Assignment- Debtor Credit form (Click here)
    4. KYC document
    5. Cancelled cheque with pre-printed name
    6. Servicing TAT is 7 days from receipt of request
  • Change in Name:

     

    1. Duly filled and signed Common Alteration Form (Click here)
    2. Valid Name proof
    3. Attested copy of Marriage Certificate in case change in name due to marriage
    4. Servicing TAT is 7 days from receipt of request
  • Change of Ownership:

     

    1. Duly filled and signed owner change application available at Generali Central Life Insurance branch
    2. KYC documents of Proposed owner
    3. Death certificate of previous owner
    4. Servicing TAT is 7 days from receipt of request
  • Change in Sum Assured:

     

    1. Duly filled and signed Common Alteration Form (Click here)
    2. KYC document
    3. Servicing TAT is 7 days from receipt of request

  Note: - Any service request will be allowed only if terms and conditions of product permits the same

Digilocker FAQ

• Through which URLs can I access DigiLocker?

  DigiLocker, the National Digital Locker System launched by the Government of India can be accessed using the below URLs:

  1. https://digilocker.gov.in
  2. https://digitallocker.gov.in
• Which benefits do I get from using DigiLocker?
  1. Citizens can access their digital documents anytime, anywhere and can also share them online. This makes it convenient and time-saving
  2. It reduces the administrative overhead of Government departments by minimizing the use of paper
  3. It makes it easier to validate the authenticity of documents as they are issued directly by the registered issuers
• How can I sign up for DigiLocker?
  1. Open the DigiLocker website www://digilocker.gov.in OR download DigiLocker application from Google Play Store/ iOS App Store
  2. Click on the Sign-up button and fill in mandatory information as below :
     • Full Name (as per Aadhaar) – Mandatory
     • Date of Birth (as per Aadhaar) – Mandatory
     • Gender – Mandatory
     • Mobile Number – Mandatory
     • Set 6 Digit Security Pin – Mandatory
     • Email ID – Optional
  3. Aadhaar Number – Optional (DigiLocker uses Aadhaar to verify the identity of the user and also enables authentic document access)
  4. Your mobile number will be authenticated by sending an OTP (one-time-password) followed by selecting a username & password. This will create your DigiLocker account.
  5. After your DigiLocker account is successfully created, you can voluntarily provide your Aadhaar number (issued by UIDAI) to avail of additional services.
• How can I get my Policy Document added to DigiLocker? If I have already signed up.

  Here are the steps (if you have not linked Aadhaar to your DigiLocker account):

  1. Login to DigiLocker with your credentials
  2. Upon login, you will see a dialogue box with a message to get your eAadhaar
  3. Click on the “Click here” link. An OTP box will appear in the dialogue
  4. You will receive an OTP on your mobile number linked to Aadhaar. Enter this OTP in the OTP box and click ’Verify OTP’ button
  5. On successful validation of the OTP, you will be redirected to the ’Issued Document’ page where URI for eAadhaar will be listed
  6. Click on the ’Save’ icon next to Aadhaar Card on the ’Issued Document’ page. Your eAadhaar will then be saved to the “Uploaded Document” section
  7. Go to Home and click on Banking & Insurance Section (View All) and look for Generali Central Life Insurance Company Ltd
  8. Click on “Policy Document”
  9. The screen will show the Aadhaar Name and Date of Birth registered in Aadhaar Records
  10. Type in your Policy Number and click on the ‘Get Document’ button
  11. On successful validation of the Policy Number and Proposer Date of Birth, you will be redirected to the ’Issued Document’ page where URI for e-Policy will be listed
  12. Click on the “Save” icon next to Policy Document on the ’Issued Document’ page. Your e-Policy will be saved to the “Uploaded Document” section

  Here are the steps to get e-Policy in DigiLocker (if you have linked Aadhaar to your DigiLocker account):

  1. Login to DigiLocker with your credentials
  2. Click on Banking & Insurance Section (View All) and look for Generali Central Life Insurance Company Ltd.
  3. Click on “Policy Document”
  4. Type in your Policy Number and click on Get Document Button
  5. On successful validation of the Policy Number and Proposer Date of Birth, you will be redirected to the ’Issued Document’ page where URI for ePolicy will be listed
  6. Click on the ’Save’ icon next to Policy Document on the “Issued Document” page. Your e-Policy will be saved to the ’Uploaded Document’ section.
• I would like to understand more about Digilocker

  Please visit https://digilocker.gov.in/faq.html